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The Rules
of Website Coherency
- by Mark Joyner
Let's take a little
test.
Imagine you are
surfing a website. You are looking for an exact piece of information.
Now imagine you
have to navigate through an incomprehensible maze of text and bizarre links.
After 30 tedious seconds of this, imagine what you would do next.
If you're like
me, you'd just hit the back button and go away. Who needs it, right?
I barely have enough time to eat lunch. Where am I going to find
the time to pour through an incomprehensible site that may, or may not,
have what I need?
This is a common
problem on the net. Even sites that are otherwise well-designed often
miss the mark here.
Take a moment right
now and look at your site. Is it easy to navigate? This exercise
requires quite a bit of honesty. You have to step outside yourself.
What makes sense to you may or may not make sense to someone else.
Wouldn't it be
nice to have some hard and fast rules, here? To ensure your site
always makes sense to the surfer, you can do one of two things (or both):
1. Provide a linear
path that takes you through the site step by step.
2. Provide a non-linear
navigational structure that is:
a. Easy to understand
b. Easily Recognizable
c. Consistent
Now, take a look
at the following site:
http://foreverweb.com/cgi-foreverweb/kt.cgi?sponsorID
This site employs
both of the above examples. It provides a linear path through the
site in the form of an article. Since the purpose of this site is
to sell a product, providing a linear path is an extremely effective choice.
However, what if
someone visits the site and has a particular question? For example,
they might say: "Look, I just want to download the software."
That is where the
non-linear navigational structure comes in. Take a look at the above
site again. You'll see that the "nav-bar" (the series of buttons
on the left that tell you what else is available on the site) has the following
three features:
1. It is easy to
understand. By looking at the label of each button, you immediately
know what you will see if you click on it.
2. It is easily
recognizable. That is, it is where you would expect to find it.
The person looking to download or purchase the item will immediately know
where to go.
3. It is consistent.
On each page, the nav-bar is in the same position. That is, you don't
have to hunt for it each time.
No matter what
type of content you have on your site, you should follow these rules to
make surfing easier. If you can find another way to ensure your site
is easy to surf, then go for it!
However, these
rules will provide a ready guide for you. Apply them to your site
now and your repeat visits will increase dramatically. |
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It's
all about distribution
You have a great application or a great product. Your web site is
up and running, but the sales just trickle in. Maybe you're not selling
your product but giving it away for free, but no one is downloading
your free product. What's the problem? If you can't even give it
away for free, how are you going to succeed?
It's all about DISTRIBUTION. You need to distribute your product
quickly to as many people as possible to stay ahead of your competition.
So what is the secret to DISTRIBUTION and how do you get your product
out to the public?
The answer is to create STRATEGIC PARTNERSHIPS. Partner up with other
companies and individuals that can help you distribute your product
to your target market.
Create a list of sites that your target market would visit on a regular
basis, then figure out what benefits those websites would gain by
partnering up with your company. For a strategic partnership to work,
both companies have to benefit from the relationship.
Once you have your list of reasons why they should partner up with
your company, it's time to make contact. You already know what you
want out of the relationship, and though you have a list of reasons why
they should partner up with you, don't discuss all of the benefits
you will get out of the deal and what you want. Your goal is to find
out if they are interested in your product. Find out what it is they
want and how they would like to work with you and your company.
I suggest that you research the company you plan on approaching before
you actually make contact. Read any press releases on their web site,
and look at their contact page to get an idea on who you should contact.
If they list a Vice President of Corporate Development or Business
Development, that would be the person to make initial contact with.
In my experience, a well written email works best. The SUBJECT LINE
should be compelling so that the person you are writing will actually
take the time to open up your email. You should assume that the person
you are writing receives a hundred emails a day from other businesses
looking to strike a deal, therefore the SUBJECT LINE had better stand
out from the rest of the messages in his/her inbox.
Your email should not read like a generic sales pitch. They can click
on the DELETE button just as quickly as you click on the DELETE button
when you receive those types of "sales pitch" emails. Instead your
email should be personalized and written in a manner that will keep
the reader's attention once they begin reading.
Introduce yourself, your company and your product. Explain that you
would like to pursue a strategic partnership between both companies
and let them know how they will benefit from such a relationship.
By giving the reader ideas on how his/her company would benefit,
they may see other benefits as well, that you didn't even know about.
If you don't point out the benefits they will receive, they will
come back with the question, "What do we get out of it?" This is
not the initial response you want.
In your email, make sure to include all of your direct contact information.
Don't give out a voice mail phone number, as a busy Vice President
does not have time to play phone tag. In your email it is wise to
mention that you are open to scheduling a telephone conference to
discuss this matter in greater detail.
BOTTOM LINE: Your goal is to increase the distribution of your product
by creating strategic partnerships with companies that help you distribute
your product through their established distribution channel. Be prepared
for a return phone call or email. Once you speak with them on the
phone, be a good listener and find out what it is THEY WANT from
you. Remember that you can only get what you want, if you help enough
people get what they want. |
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YOUR
WEB SITE IS PUBLISHED, NOW WHAT?
By Debra
Triplett
OK, so you found
something that you feel will sell over the internet. You have a computer,
a phone, a fax, and you are now searching for a way to accept credit
cards for your business.
You are almost
ready to sit back and let your web page become your money machine,
right?
Well, don't start
counting your money just yet. You have a lot of work remaining. You
have continual reading, and ongoing testing and searching for cost-effective
ways to advertise your site. Remember, there are thousands and thousands
of other entrepreneurs out there with the same idea as you! Plus,
as
you already know, the
Internet and Internet users change rapidly, including tastes, technologies,
user sophistication, business models, and relationships, as do customer
behaviors.
And once you've
attracted visitors to your site, the next challenge is how do you
persuade these potential buyers to buy from you? Here are a few web
basics to keep in mind.
Present a professional
appearance. You've got a tough job:
You need to have a professional-looking
website that lets customers know you are real and credible. Even
though you may be working out of the basement of your home, the appearance
of your site needs to be sharp, professional, and coherent. Does
it look like it was done by an expert or pieced together by a bunch
of kids? That's one unique aspect of the web: it puts the one-person
shop on the same playing field as any large company, in terms of
how you present yourself to the world. Make sure you take full advantage
of it.
Focus on providing
high-quality content. Visitors judge the value of your business by
the content presented. People go to the web looking for information.
You can meet this need by providing high-quality information
that's topical and readable and engages the customer and gives them
a reason to come back again. Keep your content up to date and
build content resources at your web site around specific themes that
visitors may find interesting. Choose your words and statements
carefully, and most of all, proofread your site! Spelling and grammar
errors on a web page are e-commerce suicide!
Keep it simple.
You website's job is to convince people to buy something based
solely on its visual appearance and content. When people are surfing
the web, they generally don't want to spend more than a few seconds
on any page until they've found exactly what they're looking for.
Too much text on your home page will cause visitors to move on. Provide
introductions using short sentences and display clear and enticing
links to more detailed information. If your site looks complex
and confusing, it will be a turn-off to customers. Creativity is
great for any webpage, but don't load your site with outrageous headlines,
too much animation, and gaudy, mis-matched color schemes. Look for
ways to sooth and inspire your potential customers. If they feel
comfortable and you have something worthwhile to offer, they'll likely
come back again.
Identify yourself
and provide customer service. With all the hype and scams these days,
visitors need signs of credibility, especially if you are hoping
to engage them in e-commerce. Easily accessible contact details,
including telephone, fax numbers, postal address, and automate email
links build trust.
It's amazing
how many companies do not include this basic information. And
don't forget about servicing the customer. I've seen plenty of incredible
sites only to be dismayed at their complete lack of customer
service. If you receive an e-mail, respond promptly. If you get an
order, fill it accurately and quickly! Be sure the customer
knows of your product guarantees and return policies up front. Don't
surprise them down the road. Show the customer that your company
does things right. You may be on the Internet, but you still
have to apply the same principles of good business that have always
been important for long-term survival. It will keep your customers
coming back and ensure steady traffic to your website. Then you can
relax a bit and wait for the orders to roll in!
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About
the author:
Debra Triplett has over 20 years of marketing and sales
experience, currently specializing in public relations and web
marketing. To take a look at Debra's newest venture, visit her
web site at: http://www.sixfigureincome.com/free/?155997.10 |
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SIGNATURE
FILES:HOW TO SIGN,SEAL&DELIVER THEM!
ByJohnEllis |
In
this report we are going to talk about one of the greatest
marketing tools online.... Signature Files (or Resources Boxes).
Right away I know your reaction; you're saying "I already know
about SIG files and how to use them; I'm using them everyday."
It's funny how many other marketers online feel the same way
and jump to conclusions when you mention the topic of SIG files.
They feel it's nothing major like publishing your ezine or
copywriting your ads or sales letters.
This reminds me of the little termite. When you view it with the
eye, it seems very harmless or that it can't do very much damage.
But let a bunch of them get into the foundation of your home,
and you will have major problems! The foundation of your home
will be ruined, and this can cause the value of your home to
depreciate.
The same applies when using SIG files in your online marketing
arsenal. You shouldn't over look them or take them lightly. The
same attention you give to writing ad copies and sales letters
should be the same energies used for your SIG files. Because
writing a bad SIG file can ruin the responses to your ads,
sales letters or any other marketing tools you may use.
What is a SIG file or a resource box?
If you look at the end of almost any email you've received
you'll see a SIG file.
IE:
John John
CEO
xyz company
xyz@abc.com
http://www.xyz.com
The
sender uses their SIG file to give you a brief description of
who they are and what products or services they have to offer. You
can also find SIG files being used on messages boards, opt-in
mailing list, discussion groups, guest books and everywhere
else on the web.
If your SIG file is used to give the reader information about your
website, products or services; then you can consider it sort of like
an ad, right?
And as I always ask, "What's the purpose of any type of advertisement?"
Is its purpose to inform, entertain or show off? Or maybe to let
everyone know you are the CEO of the XYZ company?
Wrong! The only purpose for any type of advertisement is to make
the sale! That's it!
If you're in business not to make money, then you're in the wrong
business. The only purpose for your SIG file is to lure the reader
to your site, so that they will make a purchase.
Now let's take another look at the SIG file.
John John
CEO
xyz company
xyz@abc.com
http://www.xyz.com
Will
this SIG file motivate you to visit the xyz site?
It doesn't do anything for me. I wouldn't visit the site. But
now let's take a look at how you should
write your SIG files.
You are aware or have heard of the A.I.D.A. formula, right?
This formula states that any ad you write should Attract its reader
attention. It should create and Interest and the Desire to Act upon
your offer immediately.
Commit this simple formula to memory. You can use it when writing
your ads, sales letters, SIG files or any other type of advertisement.
By implementing this formula into your SIG files your responses will increase
dramatically.
But before you can effectively use the A.I.D.A. formula, your ads
or SIG files must answer the most important question to its reader,
"What's in it for ME? Why should I visit your site? What benefits
will I receive from visiting your site? etc..." This means your SIG
file must be packed with "client centered" benefits.
The SIG file above won't be effective because it fails to answer
any of these questions. If you're using similar SIG files as the
one above; your SIG files will also fail. Now let's try to rewrite
the SIG file. This time we are going to use the A.I.D.A. formula
and pack it with "client centered" benefits.
John John
Do YOU need
MORE traffic to YOUR site? Click Here NOW!
FREE resources
& marketing tools! Send for FREE Report NOW!
xyz@abc.com
http://www.xyz.com
I
know what your first reaction was when you saw this new SIG file.
"But he didn't let them know what position he holds at the company,
or his title. He didn't even give them the name of his company. What's
the use?"
You're absolutely right. I excluded that information. Not that it
wasn't important, but it has no relevance in your SIG file.
It is said that most of your ads will only have 30 seconds to capture
the attention and interest of its reader. If you fail to catch their
attention in this time frame, you might as well hang it up.
So it's essential that you eliminate useless words and only use effective
words that show "client centered" benefits. Your SIG file should
also be very brief, not wordy. Only contain 5 or at the most 6 lines
of text. We will discuss the reasons for this later....
But for now let's look at our new SIG file. Does it contain "client
centered" benefits? Does it answer the A.I.D.A. formula? Does it
answer the "What's in it for ME?" questions?
Does this SIG file catch your Attention? Yes, if you're a webmaster,
who wants more visitors to your site; it does.
Does it create an Interest? "MORE traffic". The webmaster knows that
the more visitors you can get to your sites the more sales you'll
make. Yes, this ad does create an Interest.
Does it create a Desire to act on this offer immediately? Yes, it
does create a sense of 'urgency'. If you want more hits to your website
you must "Click Here NOW!" or "Send for FREE report NOW!"
Does this SIG file call the reader to Action? Yes, it tells the read
exactly what to do next to take advantage of this offer. "Click Here
NOW!" or "Send for FREE Report NOW!"
"What's in it for ME?" Free reports, free promotional tools, more
traffic and more sales.
Overview:
1. Your SIG file should be concise. No more that 5 or 6 lines.
Don't write a SIG file with a long list of all the programs
you're involved in. This is a turn off.
It's just like visiting a site with only a long list of links to
all the webmasters associate programs. This is
ineffective and can also confuse the reader; because they won't be
able to determine which link to click.
Provide a link to one of your main pages where they'll be able to
find your other links. Eliminate useless and irrelevant words. Remember
to use and test several SIG files. You can use a different one for
each advertising medium.
2. Remember to use the A.I.D.A. formula. Your SIG file should Attract
and grab the reader's Attention. Create an Interest and a Desire
to act on your offer now (sense of 'urgency'. Tell the reader specifically
what Actions to take next, if they want to take advantage of your
offer. "Click here" or "Send for report".
3. In order for you to successfully use the A.I.D.A. formula you
must pack your SIG file with "client centered" benefits. Answer the
"What's in it for ME?" questions.
ABOUT THE AUTHOR:
John has helped hundreds to find the most effective ways to promote
their online businesses. His desire is to assist other online
businesses in achieving the success YOU deserve! Subscribe to the
FREE bi-weekly "Traffic Junkie's" Report NOW!
http://www.je-circle-marketing.com
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HOW
TO KEEP YOUR SANITY IN CYBERSPACE!
By
Robin
Porter
Do you, like most
Net entrepreneurs and webmasters, spend hours in front of the
computer? Do you often feel detached from the real world? Are
the effects of computers draining you energy? Do you feel computers
& the Internet are beginning to take over your life?
The nature of
this business ties us inextricably to the computer - and it
is easy to let it drive you mad. To succeed online, It is essential
you keep your sanity in cyberspace, so here are
some tips:
1)
Take regular breaks
2)
Get outside and rediscover your connections with the real world.
Get out in the country, or even the park (if you work in a
City). Just take some time to get re-absorbed back into the
world.
3)
Rediscover the human element - why not take the time to telephone
or visit someone occasionally, for a nice piece of human interactivity,
instead of constantly using email.
4)
Go mad for five minutes! Run on the spot, up & down the
stairs - expending energy recharges your batteries.
5)
If you find energy is a problem, or you have trouble sleeping
after long days at the PC, you might find the electromagnetic
radiation (given off by most electrical equipment) is affecting
you. Research has shown this has a detrimental effect on energy
and sleep habits, so you might want to look at getting some
of the accessories which can counter the ill effects.
6) Take time out to think of nothing - let the brain have a
chance to properly absorb and process all the information you've
taken in.
The last point
is particularly important. Whether you use mediation or relaxation
techniques, go for a walk or just sit quietly, the brain needs
quiet time to process, and allow creative thoughts from the
subconscious to surface. I once found that I was working for
hours at the computer, frustratedly pounding away, trying to
find the solution to a software problem, convincing myself
and all around me that I must persist to sort it out. Eventually,
I tired & gave up for half an hour. On returning, the answer
was staring me straight in the face - the "time out" gave my
mind the clarity and space it needed.
So, take some
breaks, get out more & think of nothing. It will
boost your energy,
your creativity and your sanity!
Robin Porter
CEO RP Associates
Copyright 2000
: RP Associates. RP Associates presents the Internet
Marketing Wizards:
the tricks, tips & techniques of those who
have made their
fortunes online, are now revealed at
http://www.theinternetmarketingwizards.com/index.htm?art11
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ARE
YOU IGNORING YOUR FOREIGN VISITORS?
Have you ever received an email written in a foreign language? If
you only speak and understand English, what did you do with that
email? Delete it?
Always keep in mind that your web site can be viewed by potential
customers/clients all over the world, and though your web site may
be in English, pictures can speak a thousand words and may compel
foreign web surfers to inquire about your products or services.
The next time you receive an email written in a foreign language,
use technology to translate the email to English. Then reply in
English, and use technology to translate your email back to the
appropriate foreign language. Though the translation may not be
perfect, at least you will be able to get a general understanding
of what the email says, and hopefully your potential client will
get a general understanding of your reply.
Every time I reply to an email in French, German or Spanish, I
think to myself, "What a wonderful time we live in. I received an
email from a person half way around the world that I don't even
know, in a foreign language I don't even speak, yet we can communicate!"
These sites offer translation services:
http://babelfish.altavista.com/
http://translator.go.com/
http://www.dictionary.com/translate/
http://www.voila.com/Services/Translate/
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5
SECRETS OF A SUCCESSFUL WEB SITE
By Paul Heitmeyer
When
it comes to using the Internet as a marketing tool, the objective is to
maximize your exposure while minimizing costs. But developing a useful
online presence isn't as hard as it may seem. According to Paul Heitmeyer,
a web development expert and VP of Business Development at FUSION Interactive
Media in Scottsdale, a great web site is the simply the result of logic
and creativity correctly applied.
Here
are the 5 most important things you should do to maximize your online presence:
1.
Represent your brand- Your web site should
represent your brand. Images must be sharp, navigation intuitive.
Everything about your site -- right down to the colors and fonts -- must
invoke specific feelings and demonstrate certain characteristics about
your business. For example; a luxury car manufacturer must make their site
elegant, beautiful, and flawless. A technology firm must make their site
appear high-tech, modern, and functional. Because this is what their brand
represents. This is what their clients want to see.
2.
Know your target audience-To leverage your
investment in an online solution, you need to ask yourself some questions:
Are you selling services, products, or both? Who is your audience? New
prospects, existing customers, or both? How comfortable are they with technology?
What do they really need from you? What new services does the Web make
possible that would benefit your customers? How are you doing a good job
of serving them now? Where are you failing? What is your competition doing
in this area? Why is your service or product better than your competition?
3.
Put your customer's needs first-The bottom
line is your customers needs. Nothing else matters. Because if their needs
aren't met, they will take their business to someone else. Make it easy
for your customers to get what they need from your web site. That means
posting information about your industry in general and about your products,
services, procedures, and policies in particular. It may be helpful to
"layer" information so that a few clicks take the visitor from overviews
to in-depth specifications. A well designed online solution will
help you meet your customer's needs along the entire sales cycle (Awareness,
Product/Service Knowledge, Consideration, Conversion, Post Sale Service
and Support).
4.
Complement your existing promotional materials-Your
site should be congruent with your existing advertising and marketing materials.
To do otherwise invites confusion and reduces the impact of your online
presence. Make sure that you incorporate the key elements of your visual
identity into your web site. Behavioral experts inform us that a
person needs to see your brand name nine times before you are familiar
enough to do business with. Maximize your branding effect by using similar
fonts, logos, and colors online.
5.
Communicate your unique selling position effectively-What
is the primary benefit your business offers that differentiates you from
your competition? Think about it. That benefit should be the focus
of most of your marketing communications, and will be key in developing
an attractive and informative web site you can leverage to YOUR competitive
advantage.
About
the author:
Paul
Heitmeyer is VP of Business Development for FUSION
Interactive
Media in Scottsdale AZ, and can be reached at
their
web site @ http://www.fusioninteractive.com, via
telephone
@ 800.707.6437 / 480.830.7147, or via email at
paulh@fusioninteractive.com
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