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The Rules of Website Coherency
              - by Mark Joyner
 Let's take a little test. 

 Imagine you are surfing a website.  You are looking for an exact piece of information. 

 Now imagine you have to navigate through an incomprehensible maze of text and bizarre links. After 30 tedious seconds of this, imagine what you would do next. 

 If you're like me, you'd just hit the back button and go away. Who needs it, right?  I barely have enough time to eat lunch.  Where am I going to find the time to pour through an incomprehensible site that may, or may not, have what I need?

 This is a common problem on the net.  Even sites that are otherwise well-designed often miss the mark here. 

 Take a moment right now and look at your site.  Is it easy to navigate?  This exercise requires quite a bit of honesty.  You have to step outside yourself.  What makes sense to you may or may not make sense to someone else.

 Wouldn't it be nice to have some hard and fast rules, here?  To ensure your site always makes sense to the surfer, you can do one of two things (or both): 

 1. Provide a linear path that takes you through the site step by step. 

 2. Provide a non-linear navigational structure that is: 

         a. Easy to understand 
         b. Easily Recognizable 
         c. Consistent 

 Now, take a look at the following site: 

    http://foreverweb.com/cgi-foreverweb/kt.cgi?sponsorID 

 This site employs both of the above examples.  It provides a linear path through the site in the form of an article.  Since the purpose of this site is to sell a product, providing a linear path is an extremely effective choice.

 However, what if someone visits the site and has a particular question?  For example, they might say: "Look, I just want to download the software." 

 That is where the non-linear navigational structure comes in.  Take a look at the above site again.  You'll see that the "nav-bar" (the series of buttons on the left that tell you what else is available on the site) has the following three features: 

 1. It is easy to understand.  By looking at the label of each button, you immediately know what you will see if you click on it. 

 2. It is easily recognizable.  That is, it is where you would expect to find it.  The person looking to download or purchase the item will immediately know where to go. 

 3. It is consistent.  On each page, the nav-bar is in the same position.  That is, you don't have to hunt for it each time. 

 No matter what type of content you have on your site, you should follow these rules to make surfing easier.  If you can find another way to ensure your site is easy to surf, then go for it!
 However, these rules will provide a ready guide for you.  Apply them to your site now and your repeat visits will increase dramatically. 

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Virus Warning/Update (September 2000)

The following three viruses are currently circulating:

1) Email attachments with the .vbs extension; these emails should be deleted immediately.

2) Emails with the subject line "Resume - Janet Simons"; these emails should be deleted immediately. Two sources for more information on the "Resume" virus are: Norton Anti Virus: http://vil.nai.com/villib/dispvirus.asp?virus_k=98661 and/or Symantec: http://www.symantec.com/avcenter/venc/data/w97m.melissa.bg.html; and

3) Emails with the subject line "KAK" contain a virus that is activated as soon as you receive it - opening an attached file is not required.

A fix for this virus can be downloaded from http://www.sans.org/newlook/alerts/virus.htm in less than 5 minutes.

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It's all about distribution

  You have a great application or a great product. Your web site is  up and running, but the sales just trickle in. Maybe you're not  selling your product but giving it away for free, but no one is  downloading your free product. What's the problem? If you can't  even give it away for free, how are you going to succeed?

  It's all about DISTRIBUTION. You need to distribute your product  quickly to as many people as possible to stay ahead of your  competition. So what is the secret to DISTRIBUTION and how do you  get your product out to the public?

  The answer is to create STRATEGIC PARTNERSHIPS. Partner up with  other companies and individuals that can help you distribute your  product to your target market.

  Create a list of sites that your target market would visit on a  regular basis, then figure out what benefits those websites would  gain by partnering up with your company. For a strategic partnership  to work, both companies have to benefit from the relationship.

  Once you have your list of reasons why they should partner up with  your company, it's time to make contact. You already know what you  want out of the relationship, and though you have a list of reasons why they should partner up with you, don't discuss all of the  benefits you will get out of the deal and what you want. Your goal  is to find out if they are interested in your product. Find out  what it is they want and how they would like to work with you and  your company.

  I suggest that you research the company you plan on approaching  before you actually make contact. Read any press releases on their  web site, and look at their contact page to get an idea on who you  should contact. If they list a Vice President of Corporate  Development or Business Development, that would be the person to  make initial contact with.

  In my experience, a well written email works best. The SUBJECT LINE  should be compelling so that the person you are writing will actually  take the time to open up your email. You should assume that the  person you are writing receives a hundred emails a day from other  businesses looking to strike a deal, therefore the SUBJECT LINE had  better stand out from the rest of the messages in his/her inbox.

  Your email should not read like a generic sales pitch. They can  click on the DELETE button just as quickly as you click on the  DELETE button when you receive those types of "sales pitch" emails.  Instead your email should be personalized and written in a manner  that will keep the reader's attention once they begin reading.

  Introduce yourself, your company and your product. Explain that  you would like to pursue a strategic partnership between both  companies and let them know how they will benefit from such a  relationship. By giving the reader ideas on how his/her company  would benefit, they may see other benefits as well, that you didn't  even know about. If you don't point out the benefits they will  receive, they will come back with the question, "What do we get  out of it?" This is not the initial response you want.

  In your email, make sure to include all of your direct contact  information. Don't give out a voice mail phone number, as a busy  Vice President does not have time to play phone tag. In your  email it is wise to mention that you are open to scheduling a  telephone conference to discuss this matter in greater detail.

  BOTTOM LINE: Your goal is to increase the distribution of your  product by creating strategic partnerships with companies that  help you distribute your product through their established  distribution channel. Be prepared for a return phone call or email.  Once you speak with them on the phone, be a good listener and find  out what it is THEY WANT from you. Remember that you can only get  what you want, if you help enough people get what they want.

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YOUR WEB SITE IS PUBLISHED, NOW WHAT?
  By Debra Triplett

  OK, so you found something that you feel will sell over the  internet. You have a computer, a phone, a fax, and you are now  searching for a way to accept credit cards for your business. 
  You are almost ready to sit back and let your web page become  your money machine, right?

  Well, don't start counting your money just yet. You have a lot  of work remaining. You have continual reading, and ongoing  testing and searching for cost-effective ways to advertise your  site. Remember, there are thousands and thousands of other  entrepreneurs out there with the same idea as you! Plus, as 
you already know, the Internet and Internet users change  rapidly, including tastes, technologies, user sophistication,  business models, and relationships, as do customer behaviors.

  And once you've attracted visitors to your site, the next  challenge is how do you persuade these potential buyers to buy  from you? Here are a few web basics to keep in mind. 

  Present a professional appearance. You've got a tough job:
You need to have a professional-looking website that lets  customers know you are real and credible. Even though you may  be working out of the basement of your home, the appearance of  your site needs to be sharp, professional, and coherent. Does  it look like it was done by an expert or pieced together by a  bunch of kids? That's one unique aspect of the web: it puts  the one-person shop on the same playing field as any large  company, in terms of how you present yourself to the world.  Make sure you take full advantage of it.

  Focus on providing high-quality content. Visitors judge the  value of your business by the content presented. People go to  the web looking for information. You can meet this need by   providing high-quality information that's topical and readable  and engages the customer and gives them a reason to come back   again. Keep your content up to date and build content  resources at your web site around specific themes that visitors  may find interesting. Choose your words and statements   carefully, and most of all, proofread your site! Spelling and  grammar errors on a web page are e-commerce suicide!

  Keep it simple. You website's job is to convince people to buy   something based solely on its visual appearance and content.  When people are surfing the web, they generally don't want to  spend more than a few seconds on any page until they've found  exactly what they're looking for. Too much text on your home  page will cause visitors to move on. Provide introductions using  short sentences and display clear and enticing links to more   detailed information. If your site looks complex and confusing,  it will be a turn-off to customers. Creativity is great for any  webpage, but don't load your site with outrageous headlines, too  much animation, and gaudy, mis-matched color schemes. Look for  ways to sooth and inspire your potential customers. If they feel  comfortable and you have something worthwhile to offer, they'll  likely come back again.

  Identify yourself and provide customer service. With all the  hype and scams these days, visitors need signs of credibility,   especially if you are hoping to engage them in e-commerce.   Easily accessible contact details, including telephone, fax  numbers, postal address, and automate email links build trust.
  It's amazing how many companies do not include this basic   information. And don't forget about servicing the customer.  I've seen plenty of incredible sites only to be dismayed at   their complete lack of customer service. If you receive an  e-mail, respond promptly. If you get an order, fill it   accurately and quickly! Be sure the customer knows of your  product guarantees and return policies up front. Don't surprise  them down the road. Show the customer that your company does   things right. You may be on the Internet, but you still have to  apply the same principles of good business that have always been  important for long-term survival. It will keep your customers  coming back and ensure steady traffic to your website. Then you  can relax a bit and wait for the orders to roll in!

  -------------------------------------------------------------
  About the author:

  Debra Triplett has over 20 years of marketing and sales
  experience, currently specializing in public relations and web
  marketing. To take a look at Debra's newest venture, visit her
  web site at: http://www.sixfigureincome.com/free/?155997.10

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SIGNATURE FILES:HOW TO SIGN,SEAL&DELIVER THEM!
ByJohnEllis

In this report we are going to talk about one of the greatest   marketing tools online.... Signature Files (or Resources   Boxes). Right away I know your reaction; you're saying "I   already know about SIG files and how to use them; I'm using   them everyday."

  It's funny how many other marketers online feel the same way   and jump to conclusions when you mention the topic of SIG   files. They feel it's nothing major like publishing your   ezine or copywriting your ads or sales letters.

  This reminds me of the little termite. When you view it with the   eye, it seems very harmless or that it can't do very much   damage. But let a bunch of them get into the foundation of your   home, and you will have major problems! The foundation of your home   will be ruined, and this can cause the value of your home to   depreciate.

  The same applies when using SIG files in your online marketing   arsenal. You shouldn't over look them or take them lightly. The   same attention you give to writing ad copies and sales letters   should be the same energies used for your SIG files. Because   writing a bad SIG file can ruin the responses to your ads,
  sales letters or any other marketing tools you may use.

  What is a SIG file or a resource box?

  If you look at the end of almost any email you've received   you'll see a SIG file.

  IE:

  John John
  CEO
  xyz company
  xyz@abc.com
  http://www.xyz.com

  The sender uses their SIG file to give you a brief description of    who they are and what products or services they have to offer.  You can also find SIG files being used on messages boards,   opt-in mailing list, discussion groups, guest books and   everywhere else on the web.

  If your SIG file is used to give the reader information about  your website, products or services; then you can consider it  sort of like an ad, right?

  And as I always ask, "What's the purpose of any type of  advertisement?"

  Is its purpose to inform, entertain or show off? Or maybe to  let everyone know you are the CEO of the XYZ company?

  Wrong! The only purpose for any type of advertisement is  to make the sale! That's it!

  If you're in business not to make money, then you're in  the wrong business. The only purpose for your SIG file  is to lure the reader to your site, so that they will  make a purchase.

  Now let's take another look at the SIG file.

  John John
  CEO
  xyz company
  xyz@abc.com
  http://www.xyz.com

  Will this SIG file motivate you to visit the xyz site?

  It doesn't do anything for me. I wouldn't visit the   site. But now let's take a look at how you should
  write your SIG files.

  You are aware or have heard of the A.I.D.A. formula, right?

  This formula states that any ad you write should Attract  its reader attention. It should create and Interest and  the Desire to Act upon your offer immediately.

  Commit this simple formula to memory. You can use it when  writing your ads, sales letters, SIG files or any other  type of advertisement. By implementing this formula into your SIG files your responses will increase dramatically.

  But before you can effectively use the A.I.D.A. formula, your  ads or SIG files must answer the most important question to its  reader, "What's in it for ME? Why should I visit your site? What  benefits will I receive from visiting your site? etc..." This  means your SIG file must be packed with "client centered"  benefits.

  The SIG file above won't be effective because it fails to answer  any of these questions. If you're using similar SIG files as  the one above; your SIG files will also fail. Now let's try to  rewrite the SIG file. This time we are going to use the A.I.D.A.  formula and pack it with "client centered" benefits.

  John John
  Do YOU need MORE traffic to YOUR site? Click Here NOW!
  FREE resources & marketing tools! Send for FREE Report NOW!
  xyz@abc.com
  http://www.xyz.com

  I know what your first reaction was when you saw this new SIG  file. "But he didn't let them know what position he holds at the  company, or his title. He didn't even give them the name of his  company. What's the use?"

  You're absolutely right. I excluded that information. Not that  it wasn't important, but it has no relevance in your SIG file.

  It is said that most of your ads will only have 30 seconds to  capture the attention and interest of its reader. If you fail to  catch their attention in this time frame, you might as well hang  it up.

  So it's essential that you eliminate useless words and  only use effective words that show "client centered" benefits.  Your SIG file should also be very brief, not wordy. Only  contain 5 or at the most 6 lines of text. We will discuss the  reasons for this later....

  But for now let's look at our new SIG file. Does it contain  "client centered" benefits? Does it answer the A.I.D.A. formula?  Does it answer the "What's in it for ME?" questions?

  Does this SIG file catch your Attention? Yes, if you're a  webmaster, who wants more visitors to your site; it does.

  Does it create an Interest? "MORE traffic". The webmaster  knows that the more visitors you can get to your sites the  more sales you'll make. Yes, this ad does create an Interest.

  Does it create a Desire to act on this offer immediately? Yes,  it does create a sense of 'urgency'. If you want more hits to  your website you must "Click Here NOW!" or "Send for FREE  report NOW!"

  Does this SIG file call the reader to Action? Yes, it tells the  read exactly what to do next to take advantage of this offer.  "Click Here NOW!" or "Send for FREE Report NOW!"

  "What's in it for ME?" Free reports, free promotional tools,  more traffic and more sales.

  Overview:

  1. Your SIG file should be concise. No more that 5 or 6 lines.
  Don't write a SIG file with a long list of all the programs   you're involved in. This is a turn off.

  It's just like visiting a site with only a long list of  links to all the webmasters associate programs. This is
  ineffective and can also confuse the reader; because they  won't be able to determine which link to click.

  Provide a link to one of your main pages where they'll  be able to find your other links. Eliminate useless and  irrelevant words. Remember to use and test several SIG  files. You can use a different one for each advertising  medium.

  2. Remember to use the A.I.D.A. formula. Your SIG file should  Attract and grab the reader's Attention. Create an Interest and  a Desire to act on your offer now (sense of 'urgency'. Tell the  reader specifically what Actions to take next, if they want to  take advantage of your offer. "Click here" or "Send for report".

  3. In order for you to successfully use the A.I.D.A. formula you  must pack your SIG file with "client centered" benefits. Answer  the "What's in it for ME?" questions.
 

  ABOUT THE AUTHOR:

  John has helped hundreds to find the most effective ways to promote
  their online businesses. His desire is to assist other online
  businesses in achieving the success YOU deserve! Subscribe to the
  FREE bi-weekly "Traffic Junkie's" Report NOW!
  http://www.je-circle-marketing.com
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HOW TO KEEP YOUR SANITY IN CYBERSPACE! 
By Robin Porter

  Do you, like most Net entrepreneurs and webmasters, spend hours   in front of the computer? Do you often feel detached from the   real world? Are the effects of computers draining you energy?   Do you feel computers & the Internet are beginning to take over   your life? 

  The nature of this business ties us inextricably to the computer   - and it is easy to let it drive you mad. To succeed online,   It is essential you keep your sanity in cyberspace, so here are
  some tips: 

  1) Take regular breaks

  2) Get outside and rediscover your connections with the real   world. Get out in the country, or even the park (if you work   in a City). Just take some time to get re-absorbed back into   the world.

  3) Rediscover the human element - why not take the time to   telephone or visit someone occasionally, for a nice piece of   human interactivity, instead of constantly using email. 

  4) Go mad for five minutes! Run on the spot, up & down the   stairs - expending energy recharges your batteries. 

  5) If you find energy is a problem, or you have trouble   sleeping after long days at the PC, you might find the   electromagnetic radiation (given off by most electrical equipment)   is affecting you. Research has shown this has a detrimental effect   on energy and sleep habits, so you might want to look at getting   some of the accessories which can counter the ill effects.

  6) Take time out to think of nothing - let the brain have   a chance to properly absorb and process all the information   you've taken in.

  The last point is particularly important. Whether you use mediation   or relaxation techniques, go for a walk or just sit quietly,   the brain needs quiet time to process, and allow creative thoughts   from the subconscious to surface. I once found that I was working   for hours at the computer, frustratedly pounding away, trying   to find the solution to a software problem, convincing myself   and all around me that I must persist to sort it out. Eventually,   I tired & gave up for half an hour. On returning, the answer   was staring me straight in the face - the "time out" gave my   mind the clarity and space it needed. 

  So, take some breaks, get out more & think of nothing. It will 
  boost your energy, your creativity and your sanity! 
 

  Robin Porter 
  CEO RP Associates 

  Copyright 2000 : RP Associates. RP Associates presents the Internet 
  Marketing Wizards: the tricks, tips & techniques of those who 
  have made their fortunes online, are now revealed at 
  http://www.theinternetmarketingwizards.com/index.htm?art11 
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ARE YOU IGNORING YOUR FOREIGN VISITORS?

   Have you ever received an email written in a foreign language? If    you only speak and understand English, what did you do with that    email? Delete it?

   Always keep in mind that your web site can be viewed by potential    customers/clients all over the world, and though your web site may    be in English, pictures can speak a thousand words and may compel    foreign web surfers to inquire about your products or services.

   The next time you receive an email written in a foreign language,    use technology to translate the email to English. Then reply in    English, and use technology to translate your email back to the    appropriate foreign language. Though the translation may not be    perfect, at least you will be able to get a general understanding    of what the email says, and hopefully your potential client will    get a general understanding of your reply.

   Every time I reply to an email in French, German or Spanish, I    think to myself, "What a wonderful time we live in. I received an    email from a person half way around the world that I don't even    know, in a foreign language I don't even speak, yet we can communicate!"

   These sites offer translation services:
   http://babelfish.altavista.com/
   http://translator.go.com/
   http://www.dictionary.com/translate/ 
   http://www.voila.com/Services/Translate/ 
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5 SECRETS OF A SUCCESSFUL WEB SITE
   By Paul Heitmeyer

When it comes to using the Internet as a marketing tool, the objective is to maximize your exposure while minimizing costs. But developing a useful online presence isn't as hard as it may seem. According to Paul Heitmeyer, a web development expert and VP of Business Development at FUSION Interactive Media in Scottsdale, a great web site is the simply the result of logic and creativity correctly applied.

Here are the 5 most important things you should do to maximize your online presence:

1. Represent your brand- Your web site should represent your brand.  Images must be sharp, navigation intuitive. Everything about your site -- right down to the colors and fonts -- must invoke specific feelings and demonstrate certain characteristics about your business. For example; a luxury car manufacturer must make their site elegant, beautiful, and flawless. A technology firm must make their site appear high-tech, modern, and functional. Because this is what their brand represents.  This is what their clients want to see.

2. Know your target audience-To leverage your investment in an online solution, you need to ask yourself some questions: Are you selling services, products, or both? Who is your audience? New prospects, existing customers, or both? How comfortable are they with technology? What do they really need from you? What new services does the Web make possible that would benefit your customers? How are you doing a good job of serving them now? Where are you failing? What is your competition doing in this area? Why is your service or product better than your competition?

3. Put your customer's needs first-The bottom line is your customers needs. Nothing else matters. Because if their needs aren't met, they will take their business to someone else. Make it easy for your customers to get what they need from your web site. That means posting information about your industry in general and about your products, services, procedures, and policies in particular. It may be helpful to "layer" information so that a few clicks take the visitor from overviews to in-depth specifications.  A well designed online solution will help you meet your customer's needs along the entire sales cycle (Awareness, Product/Service Knowledge, Consideration, Conversion, Post Sale Service and Support).

4. Complement your existing promotional materials-Your site should be congruent with your existing advertising and marketing materials. To do otherwise invites confusion and reduces the impact of your online presence. Make sure that you incorporate the key elements of your visual identity into your web site.  Behavioral experts inform us that a person needs to see your brand name nine times before you are familiar enough to do business with. Maximize your branding effect by using similar fonts, logos, and colors online.

5. Communicate your unique selling position effectively-What is the primary benefit your business offers that differentiates you from your competition? Think about it.  That benefit should be the focus of most of your marketing communications, and will be key in developing an attractive and informative web site you can leverage to YOUR competitive advantage.

About the author:
Paul Heitmeyer is VP of Business Development for FUSION
Interactive Media in Scottsdale AZ, and can be reached at
their web site @ http://www.fusioninteractive.com, via
telephone @ 800.707.6437 / 480.830.7147, or via email at
paulh@fusioninteractive.com
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